The question in the middle of the build
Every feature has a moment where the engineer needs something only the business knows. It used to cost an afternoon. Now it is a card on the item, answered from Slack or Claude, and the build resumes.
Read itA bug's day, from support to the fix and back, without a meeting
Day-to-day bugs are the clearest case for the seam. Here is one ticket's path through support, product and engineering, and the only three moments a person touched it.
Intake is product guidance, not a form
A request filed through sleds has already read the repo, checked the backlog, set an expectation and, often, drawn the screen. The business user did none of that. They described what they wanted.
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